Frequently Asked Questions

SocietyLedger is a comprehensive SaaS platform designed for managing associations, cooperatives, HOAs, town unions, and community organizations across Africa. We provide tools for member management, financial tracking, dues collection, welfare funds, SMS communications, and more.

SocietyLedger is perfect for cooperative societies, homeowners associations (HOAs), town unions, religious organizations, social clubs, professional associations, alumni groups, and any community organization that needs to manage members and finances.

Yes! SocietyLedger is built specifically for African associations with a primary focus on Nigeria. We support Nigerian payment methods, SMS providers, and understand the unique needs of Nigerian organizations.

No technical skills required! SocietyLedger is designed to be user-friendly and intuitive. If you can use WhatsApp or Facebook, you can use SocietyLedger. We also provide training and support to help you get started.

We offer flexible pricing starting from ₦5,000/month for small associations (up to 50 members), ₦15,000/month for growing associations (up to 200 members), and custom enterprise pricing for larger organizations. All plans include a 14-day free trial.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start your trial. You can explore the platform and see if it fits your needs before committing.

Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we will prorate any charges or credits to your account.

We accept bank transfers, card payments (via Paystack), and USSD payments. All payments are processed securely through our payment partners.

SocietyLedger includes member management, dues and levies tracking, welfare fund management, financial reporting, SMS and email notifications, role-based access control, document storage, meeting management, elections, and much more. Check our Features page for a complete list.

Yes! You can create and manage multiple associations from a single account. Each association has its own separate data, members, and financial records.

Yes! We have a comprehensive welfare fund module that allows you to create multiple funds, track contributions, manage payout requests, set eligibility rules, and generate reports. This is perfect for bereavement, medical, education, and other welfare schemes.

Yes! SocietyLedger integrates with Termii SMS gateway to send bulk SMS, payment reminders, announcements, and custom messages to your members. SMS credits are purchased separately based on your needs.

Absolutely! We use bank-level encryption (SSL/TLS) to protect your data in transit and at rest. We implement role-based access control, regular backups, and follow industry best practices for security. Your data is stored securely in the cloud with 99.9% uptime.

Yes! You can export your data at any time in CSV or Excel format. This includes member lists, financial reports, transaction history, and more. You own your data and can take it with you if needed.

SocietyLedger is a Progressive Web App (PWA), which means it works perfectly on mobile browsers and can be installed on your phone like a native app. We're also working on dedicated iOS and Android apps coming soon!

SocietyLedger works on all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of Chrome or Safari.

You can set up your association in as little as 10 minutes! Our onboarding wizard guides you through creating your association profile, adding members, and configuring your financial settings. You can start using SocietyLedger immediately after setup.

Yes! We provide comprehensive documentation, video tutorials, and live training sessions for new users. Our support team is also available to answer questions and help you get the most out of SocietyLedger.

We offer email support (support@societyledger.com.ng) with 24-hour response time, live chat during business hours, comprehensive documentation, and video tutorials. Professional and Enterprise plans include priority support and dedicated account managers.

Yes! We can help you import your existing member data, financial records, and transaction history from Excel spreadsheets or other systems. Contact our support team for assistance with data migration.